Privileges, such as discretionary benefits, service with a smile
to live in the world while being given the benefit of the doubt. Have you ever been able to return a sweater without a receipt? Has an employee ever let you into a store after closing time? Did a car dealership take a little extra off the sticker price when you asked? When's the last time you received service with a smile?
Privilege doesn't (usually) operate as brazenly and audaciously as in the Eddie Murphy joke, but it continues in the form of discretionary benefits, many of them unconscious ones. These privileges are hard to eradicate, but essential to understand.