LGA thinks of users
CEO of LaGuardia Gateway Partners Stewart Steeves ' 80-person staff works out of offices above Terminal B. "There's a lot of focus on infrastructure," said Steeves. "We're doing $100 million a month in construction, and we have a whole team of people and spend a lot of time on that, for sure. But it's also the little things."
That includes restrooms, which are the biggest determinant of passenger satisfaction, he said. "Are the stalls large enough so you can wheel in your suitcase and still close the door? How do you manage the sink and such so you don't get a big splash zone--or do you even need a counter when no one puts anything down on it anyway because its soaking wet? How do you design it so it can be cleaned more easily? Mirrors, more hooks, paper towels versus blow dryers..." reeled off Steeves. "We spend a lot of time thinking about stuff like that."