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April 24, 2010

Pricing concert tickets understates inflation: Ticketmaster, LiveNation


The relationship between Mr. Rapino and artists is complicated. On the one hand, he must be deferential and accommodating, because without a regular caravan of acts, he has nothing but empty seats and red ink. At the same time, some artists are exasperating, though Mr. Rapino is far too diplomatic to say so.

Instead, he'll simply note that artists -- at least the famous ones -- are in a position these days to define their own destiny. And without question, that destiny includes higher ticket prices. The average price of a ticket to one of the top 100 tours soared to $62.57 last year from $25.81 in 1996, according to Pollstar, far outpacing inflation. The interesting question is why.

Mr. Rapino's theory is that musicians are just benefiting from the same trends that have enriched other superstars, like athletes and actors.

"The ticket was underpriced 40 years ago," he says.

Rival promoters see another culprit in high ticket prices: Live Nation. The company, they say, represents a consolidation of regional promoters that didn't just coincide with rising ticket prices but also helped cause them. Ticket prices, in this telling, have gone up because the largest promoter has been paying whatever-it-takes sums to get bands in the door -- both to drive out competitors and to bring in desperately needed revenue to cover fixed overhead costs and to fill up seats. The company's biggest outlays include "360 deals" with Jay-Z, Madonna, U2 and others, giving the company a stake in tours, recording and merchandise profits in exchange for nine-figure paydays. Jay-Z's deal was reportedly worth more than $150 million.

"Look at what has happened to ticket prices, and the price of everything else at a concert, over the last 10 years, right when consolidation was happening," says John Scher, who books shows in Madison Square Garden, at Radio City Music Hall and elsewhere in New York. "I talk to college kids all the time and they tell me that going to a show at an arena or an amphitheater is just beyond what they can afford. And it's because Live Nation has been paying the acts these outrageous sums, which is just alienating the fan base."

Mr. Rapino denies overpaying for bands, and says that the price of tickets often triples when they're sold by scalpers, which suggests that they were actually underpriced.

Then again, when Mr. Rapino was describing the parlous condition of the concert business in front of Congress last year, he noted that 40 percent of concert tickets go unsold, a statistic that he offered as a symptom of an industry in distress but that might just be evidence that Live Nation and its rivals don't know how to price and sell their products. Today, as high as ticket prices are, Live Nation earns none of its profit from ticket revenue. The artists get nearly all of that. Live Nation's earnings come from stuff sold on site, like beer, parking and advertising.

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April 9, 2010

Brooks: 60 percent of American adults made more than $100,000 in at least one or two of those years


This produces a lot of dynamism. As Stephen J. Rose points out in his book "Rebound: Why America Will Emerge Stronger From the Financial Crisis," the number of Americans earning between $35,000 and $70,000 declined by 12 percent between 1980 and 2008. But that's largely because the number earning over $105,000 increased by 14 percent. Over the past 10 years, 60 percent of American adults made more than $100,000 in at least one or two of those years, and 40 percent had incomes that high for at least three.

David Brooks defines a slice of the middle class.

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March 25, 2010

Ideal customer according to Oliver Wyman


A theory of Aaron Fine, a partner and consumer banking specialist with the consulting firm Oliver Wyman. He argues that more affluent customers have suddenly become a lot more valuable to the banks.

Why? Well, a big chunk of the fee income from the more stretched classes of bank customers stands to go away because many of those people will opt out of paying fees to overspend.

"I expect you'll see another wave of innovation coming from the banks," he said. "And perhaps the first segment they'll address is the higher balance accounts."

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October 15, 2009

Consumers buy more PCs than businesses

Consumers now buy more PCs than businesses do, and their wants and desires for better-looking devices have invaded the cubicle. The current breed of consumer has shown an ability to turn something like the Apple iPhone into an overnight sensation, then demand that companies embrace it. Google, meanwhile, uses its influential Web search and YouTube properties to introduce people to its e-mail, document and Web browser software, and Facebook now provides inspiration to business software makers.

For Google, winning over consumers is crucial to its strategy of infiltrating corporations and deflating Microsoft's core businesses. "We are the next generation," says Dave Girouard, the president of Google's business products division. "The big difference in technology here is the pace of innovation."

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March 31, 2009

iPhone as the new Audrey

One of many ecstatic iPhone news stories, on the convenience of having recipies stored and immediately searchible. Some use cases such as seeing a sale on lamb when out shopping, and being able to search for alternative recipes, and amend the shopping list.
Not sure how to mount you pumpkin on a kabob ? Snap a picture and share it for instant feedback. The vision of Audrey, realised.

The iPhone's mobility makes for better eating.

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November 10, 2008

Telephone sales scams promoting extended car warranties

Alert: The muchly annoying robo calls are under investigation.

This is the second warning that the factory warranty on your vehicle has expired.

ATTORNEYS GENERAL in several states are investigating what they suspect are telephone sales scams promoting extended car warranties, often by calling cellphones or numbers that are listed on do-not-call registries.

The Connecticut attorney general, Richard Blumenthal, said his office had received "a huge number of complaints -- hundreds of complaints." Connecticut is part of a large, multistate investigation into such calls, he said.

Another of those states is Iowa. "They are trying to trick you into believing that the communication is coming from the auto manufacturer and that your warranty is about to expire and you need to do something to extend that warranty," said William L. Brauch, a special assistant attorney general and director of the consumer protection division in Iowa.

But automakers are not behind the policies, Mr. Brauch said, and after purchasing such a policy it may be difficult if not impossible to get reimbursed for a repair.

"A number of these companies tend to routinely deny paying, they come up with various interpretations, shall we say, of the agreements, which they say justify them not covering whatever the ...

Fill story after the jump

See also: Amazon Prime $79 Refund class action suit.

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